Refund policy

Scope of this policy

This policy, dated 2026-09-06, applies to one-time purchases of digital website-recommendations reports and separately purchased upgrades. It explains how to raise a payment, delivery or quality issue; it does not replace mandatory consumer protections. The purchased deliverable is a report for the chosen maximum page coverage, not implementation work or a guaranteed change in rankings. Consider the order description, actual report and disclosed technical limitations together. A limitation does not automatically make every complaint invalid, and a digital format does not make every order non-refundable.

The seller for an order placed through JBRSignal is JBR Invest LLC, as identified in the company details and transaction record. You can raise an issue at Show email , through the public contact form or through the private order conversation. Use the actual order reference so that a free scan, an initial paid report and a later upgrade are not confused with one another.

The service supplies digital content online. There is no physical item to post back, no return warehouse for the report and no shipping charge to recover. The business address is not presented as a location where you must appear in person to exercise a right. A test-mode payment and its clearly marked test invoice are not a live purchase to be refunded through a real card transaction.

This policy does not add a general satisfaction guarantee, a promised ranking improvement or an unlimited change-of-mind refund period. Equally, the absence of such a voluntary offer does not remove a statutory cancellation or quality remedy. A complaint is considered against the purchase description, the payment state, what was supplied and the law that applies. A completed status is relevant evidence of availability, not an automatic answer to every concern about the quality or conformity of the deliverable.

Requesting cancellation or withdrawal

Contact us promptly through the order conversation or contact form if you wish to cancel or exercise a withdrawal right. State the order reference and clearly explain your request. Generation is automatic after confirmed payment, so work may already have begun. Where consumer withdrawal rights apply, their availability and any exception depend on applicable law, the nature of delivery and the required consent and confirmation conditions. The immediate-delivery checkbox is not a universal waiver, and this policy does not remove remedies for content that is not supplied or is non-conforming.

Where EU or UK consumer cancellation rules apply, a distance purchase can carry a 14-day period, with specific rules governing when it starts and whether an exception applies. Digital content supplied without a physical medium is not treated identically to a service that has only begun. An immediate-delivery exception depends on the relevant prior consent, acknowledgement, confirmation and supply conditions. If those conditions are not met, merely accepting a checkbox does not establish that the right has been lost.

A clear statement that you wish to withdraw is sufficient where applicable law allows it; you do not need to describe a defect to exercise a valid change-of-mind right. Include the order reference, purchaser name, purchase date if known and a contact address for the acknowledgement. For example: “I wish to withdraw from my purchase of the website report, order [reference], ordered on [date].” You can adapt this wording; it is not a mandatory script.

Sending a request is different from automatic approval of a refund or cancellation of a provider payment. Keep a copy of the statement and its submission time. A dedicated request, email or order message does not authorize us to delete accounting records. If a statutory refund deadline applies to an accepted withdrawal, that deadline takes priority over a general description of support processing.

You can also use the dedicated online withdrawal form at jbrsignal.com/withdrawal. Enter your name, contract or order reference and email address, review the withdrawal statement, then use the confirmation step to submit it. No customer account or reason is required. The form does not reject a request solely because a fixed number of days has passed; whether a right applies is assessed separately.

Confirmation records your statement and its UTC submission date and time, opens a support case and queues an email acknowledgement containing that record. Email delivery depends on the provider and your mailbox, so keep the on-screen acknowledgement and contact Show email if the email does not arrive. Submitting the form communicates the request; it is not an automatic refund, an automatic change to the order or a finding that a particular statutory exception applies.

Duplicate charges or uncertain payment

If you see two apparent charges, include the order reference and enough non-sensitive transaction information to identify them. A pending authorization, a settled payment and a refund are different provider states. Do not submit card numbers or security codes. When confirmation is delayed, check the private order page before paying again. The application reconciles stored payment sessions, but an unresolved issue may need support. A verified duplicate charge can be investigated independently of whether the underlying report was successfully delivered.

A bank statement can show a temporary authorization before a payment settles, and a reversal can appear differently from a separate refund credit. Give the displayed amount, currency, approximate date and order reference, and indicate whether the bank labels the entry pending or completed. Redact unrelated transactions and account identifiers. We do not need a full card number, security code or online-banking login to locate a normal checkout record.

The application checks an already saved payment session with Stripe before authorizing delivery. If a browser closes before confirmation, that session can still be reconciled. An uncertain response should therefore be investigated before you create another payment attempt. Using the existing order avoids confusing a retry with a separately purchased report.

Where two settled payments have been taken for the same intended purchase, the records should be checked to identify the duplicate rather than assuming that two visible entries always represent two completed charges. A separately selected upgrade or a second report is a different transaction and must be assessed on its own facts. If you do not recognize a payment at all, contact the operator and your payment provider promptly through their official channels. We do not require you to disclose sensitive credentials as a condition of investigating possible misuse.

Failed or delayed generation

A failed report does not require a second purchase to ask for help. Send a message from the existing order, describing the displayed status. We review the payment and processing record and may retry generation where appropriate or discuss another available remedy. Website restrictions, external outages and unavailable content can affect delivery, but they do not justify treating every paid failure as completed service. A status update or an email being queued is not the same as a completed report being available to you.

First check whether the workspace shows unpaid, payment verification, queued generation, active processing, failed generation or a completed report. These states identify different problems. A pending card payment does not necessarily mean generation has begun, and an email-delivery problem does not necessarily mean the online report is missing. If the report is complete but its link or PDF cannot be opened, describe that specific access issue.

A support review can compare the confirmed payment, retrieved evidence and processing failures. A safe retry may resolve a temporary interruption without requiring you to purchase the same service again. We do not present indefinite retries as the only possible response to a service that cannot be supplied. If delivery cannot be completed or a legally significant delay persists, the available cancellation, refund or other remedy must be considered.

Tell us if a deadline was specifically discussed and agreed before purchase, and include the relevant correspondence. An estimated progress display is not such an agreement. Website blocking and external outages can explain a failure but do not turn an empty deliverable into satisfactory performance. Keep the original order available while the issue is reviewed; starting multiple new orders can make the payment and delivery history harder to identify without resolving the underlying website-access restriction.

Coverage or quality concerns

Explain which part of the report appears missing, inaccurate or inconsistent with the purchased scope, and identify relevant source pages where possible. Page limits are maximums; the report should disclose how many readable pages were actually inspected. Suggested text and code require review before use, but that warning does not remove applicable rights concerning a materially defective report. Support considers the stated service and delivered result rather than promising a particular search ranking, AI citation or commercial outcome as the test of satisfactory delivery.

Useful examples include a report for the wrong website, a missing promised output section, source references that do not correspond to the inspected pages, or factual recommendations that conflict with clear evidence in the report. Identify the affected section and the result you expected from the purchased description. You do not have to demonstrate an increase or decrease in sales to raise a genuine issue about the supplied content.

The normal page limit is a maximum, so retrieving fewer accessible pages does not by itself prove that every purchase is defective. The relevance, disclosure and material effect of the limitation matter. Equally, stating that a tool uses AI does not excuse inventing evidence or withholding every remedy for a seriously inaccurate deliverable. Suggestions requiring your review remain subject to applicable standards for the digital content sold.

Where EU rules on digital content apply, remedies can include bringing the content into conformity, a proportionate price reduction or ending the contract under the relevant conditions. UK law also provides protections for faulty digital content, including repair or replacement and, where appropriate, a price reduction. We do not replace those conditions with a universal “no refunds after download” rule. Your own publishing decisions and a third-party platform’s independent ranking behavior remain distinct from whether we supplied the report described.

Resolution and payment-provider timing

We explain the result of the review and the available resolution in the support conversation. Where a refund is agreed or required, its payment-provider processing is separate from the time your bank takes to display the credit. We do not promise a universal bank completion time. A refund can affect the associated paid access and credit available for a later upgrade, while the payment and accounting record may need to remain. Ask for clarification if you cannot identify the refunded transaction or understand its status.

An agreed or legally required refund is processed against the relevant payment. Stripe refunds normally return through the original payment method; we do not direct a refund to an unrelated card or an alternative bank account merely because a message asks us to do so. If the original card has expired or been replaced, your issuer and the payment provider determine how the credit is routed. Contact support if the provider reports a failed refund.

The date a refund is initiated, the provider status and the date the credit appears in your account can differ. We do not promise that every bank will display a credit within the same number of days. Ask for the reference and status if you cannot identify it. Any applicable legal obligation about when we must reimburse you is separate from uncertainty about a bank’s display timing.

A partial refund concerns the amount actually returned; it should not be confused with a promise that every related order is cancelled. A full refund can affect paid report access and upgrade eligibility, while invoices, credit records and evidence of the transaction may still need to be kept. A privacy deletion request does not itself reverse a charge. Likewise, a completed refund does not automatically erase the support discussion that explains why it was issued.

Escalation and records

Keep the order confirmation, invoice, report and relevant correspondence while a concern is being resolved. You may use the competent consumer-protection, payment-dispute or judicial channels available to you; contacting support does not require giving up those rights. This policy does not require arbitration or prescribe the outcome of an independent payment dispute. The operator details and contact route below identify where to direct an initial request. Applicable mandatory law takes priority over any policy wording that cannot lawfully restrict your remedy.

If you disagree with a response, explain which part remains unresolved and provide any relevant missing information. You may ask for clarification of the payment record, the reported delivery state or the basis of a proposed resolution. Keep copies of the order description, consent confirmation, invoice and the report you received, especially if the public website changes while a complaint is open.

The direct service email is Show email . A private order message is useful when you want the correspondence connected to the purchase, but a lost link does not mean you have no way to communicate a complaint. An automated acknowledgement is not a substantive assessment, and the absence of an immediate answer does not require you to give up a time-limited legal option.

Independent payment disputes, consumer-protection complaints and court remedies have their own procedures and time limits. We do not decide those bodies’ outcomes or require you to withdraw a lawful complaint merely to obtain a response. Where a payment dispute and a refund request concern the same amount, relevant records may need to be coordinated to avoid duplicate reimbursement. Any applicable mandatory protection prevails over inconsistent wording in this policy; contacting support is a practical route to resolution, not a waiver of those protections.